I've been a member for many years. I generally feel very welcome, no matter which location I use, and like a valued customer. The Wilmette location is quiet (you can't hear any talk in hallways or from other rooms, AND the waiting area is serene), the room environment is soothing and the overall experience feels very luxurious for the price. Denice is one of the best therapists in the business - absolutely fabulous. I have had massages at Pebble Beach, at the Doral, and at several other fancy spas - she is even better than what I've experienced there.