As the company itself it really gives that welcoming feeling. Even if I am late I was greeted like a guest that has been waiting patiently. It was my first time in the Plainfield location as was impressed with it. I have been to 2 other locations. Sure they all have the same layout, but the Plainfield location just had a more welcoming feeling. As for the following questions I am not able to provide more information about my service provider and front desk provider. But I’m making a part here. Zak deserves a raise! Very nice gentleman, who knew his stuff how was able to take stress away from my muscles that I didn’t even know they were there! 10/10 for Zak! As for the front desk associate very nice and friendly. Really took the time with answering my questions about my membership and pointing me in the right direction. As for my payment, thank you for asking to see my ID when I have that on my credit card!