I was VERY DISSATISFIED with my experience at the Oaklawn location!!! If someone pays for an HOUR MASSAGE then DO NOT shirt them their HOUR!!! My appointment was at 2pm, I called to inform the staff I would be 5 minutes late because I was at the stop light close to the Spa but it was already 2 when I phoned them. I got arrived IN THE BUILDING at EXACTLY 2:95pm, immediately checked in and was sent to the back because they said Alex was ready, I went to the room, took off my clothes and laid on the table as I was directed to do, at this time because I’m watching the clock in the wall and it’s 2:07, Alex finally arrives in the room at 2:13 and starts the massage, that was mediocre, he stated that he was done and I looked at the clock at it was 2:53! Even if I list the 5 minutes from when I was 5 minutes late, I had to WAIT an additional 6 minutes fir him to just come back in the room and then he ends my massage 7 minutes early! I was gifted with the massage envy gift card and after that massage, I told the person that bought it for me to NEVER by me a gift card from there again, which was unfortunate because when I went to your Orland location the massage was great!