I am a long-time member of Massage Envy, especially Niles. Recently, there have been problems that make the experience uncomfortable instead of relaxing - The fans in each room is so loud that you cannot relax or hear the quiet music - The temperature cannot be controlled so hot air blowing hard made it very hot - The new tipping mechanism and the receptionist push you to pay a tip based on a non-member rate of $125. That is not OK. Tips are our choice. - I wanted a small cup of water and there was none. It used to be that the provider gave you a cup of water, but if COVID is a problem, a small bottle of water should be provided - The place is looking run-down: cold air coming from the back door, carpeting dirty and worn, and the air is stale and the smell in the room is less than fresh.