How I didn't use my Massage Envy gift card until now (three years after getting it!) is criminal. After my internist recommended massage therapy for long standing back pain from hs sports injuries, I wasn't the typical massage-a-monther. Or really ever. I can say now that I will be back to Massage Envy Wrigleyville at least once a month! The front desk associates were kind and explanatory. I called and made a reservation with ease. Even though online scheduling is available, I wasn't made to feel like a bother or get the all-to-typical: "Have you used our online services?" I was running a bit late for the massage and they got me all set up seamlessly for my first time. After the massage, McKenna discussed membership with me in a way that was not at all aggressive, but was understanding and informative. I told her I was going to think about it, but due to her demeanor (and the life-giving massage I had just received!), I signed up on the spot. Ben, my massage therapist, was an incredible professional from start to finish. He made me feel comfortable by breaking down the experience, took genuine interest in why I was there, and appreciated and encouraged feedback from me throughout. I've noticed I can sleep through the night more and have more flexibility in my stretches. I often heard that after massages people felt worse than before. Not me! Not here! I felt relaxed and restored-the staff at this location helped make that happen. Thank you for getting this year started right. Thank you!