Massage Envy

Chicago Lakeview-Wrigleyville

Customer Reviews

• Michael R.

  Rating 5.0

  All my experiences here have been wonderful. This time Brian took the time to work on a problem area to his satisfaction. I felt so much better afterwards.

  4/30/21
• Melissa P.

  Rating 1.0

  I am a first time customer to Massage Envy. My friends gave me a $120 gift card for my birthday and I went to book online. The website said it would cost $60 for a 60 min massage so I decided to split my gift card up and do two massages rather than one long one. On the day of my massage when I went to check out, the person at the desk informed me that the cost would be $70 (not $60) and if I wanted to book a second one, that one would cost $120. And unless I became a member for $70 a month, I would not be able to use my gift card to cover the majority of two massages. Nowhere on the website was any of this information displayed, nor was it explained to me when I called to confirm my appointment or when I checked in. When I asked the person at the front desk what I could get with the remaining $50 on my gift card they replied, "nothing." I'm really upset and disappointed, because now I have to waste the rest of my gift card or pay out of pocket $70 for what was supposed to be a gift. If I had known ahead of time, I would have just booked one longer massage. Further, the staff didn't seem to care about any of this. I left Massage Envy feeling upset and scammed instead of calm and relaxed. The lack of transparency around pricing is terrible.

  4/26/21
• Julie S.

  Rating 4.5

  Facilities could have more relaxing environment.

  4/19/21
• Jennifer B.

  Rating 5.0

  Deborah is the first massage therapist I have had that works on my battery saver physical therapist would. She's the first person to use enough pressure and spend enough time on each muscle group that really needs it

  4/18/21
• Anne S.

  Rating 5.0

  The front desk staff is always nice and attentive, and the people doing the massages have always done a fantastic job! They always ask questions about your preferences before each massage to make sure it’s custom to how you’re feeling that day.

  4/12/21
• Debra L.

  Rating 5.0

  The massage was excellent and addressed my sore areas.

  4/10/21
• Olivia W.

  Rating 5.0

  The front desk staff are always warm and friendly and welcoming from the moment you walk in the door. My experience with Brian was fantastic! He listened keenly to any adjustments in pressure I needed, and was so caring and professional.

  4/2/21
• Monique P.

  Rating 5.0

  Everyone is very welcoming and its a very clean environment. The therapists are always good

  3/26/21
• Pat O.

  Rating 5.0

  Easy to use customizable everything explained

  3/23/21
• Kim R.

  Rating 5.0

  3/16/21