Massage Envy

Alpharetta

Customer Reviews

• Cynthia L.

  Rating 5.0

  Awesome front desk staff.

  6/20/24
• Melissa R.

  Rating 2.0

  This location does not answer the phone or return calls so you have to drive there in order to solve issues or get questions answers so it is very inconvenient.

  6/18/24
• Dan G.

  Rating 4.5

  Always enjoy my time at Massage Envy...

  6/17/24
• Morris H.

  Rating 1.0

  My visit was very embarrassing. ME staff, treatment as if I was suspected of having committed a crime. I arrived, but my scheduled appointment had been canceled because the therapist doesn't want me as a client. No one just explain to me why my session was canceled. They kept referring me to read an email ME sent. At any rate, when I finally learned why the appointment was canceled, it was embarrassing, for the language in email. Therapist decided me as a client because we were not a good match. I was taken back by this so I asked when was my last appointment with the therapist. It was on 1/24/24.

  6/12/24
• Cynia C.

  Rating 4.0

  Holly is an excellent deep tissue therapist but unfortunately there are not others.

  6/5/24
• Maria D.

  Rating 4.5

  There are at least two good massage therapists at the Alpharetta location, and one of them is truly outstanding.

  6/4/24
• Alex I.

  Rating 1.0

  I had a terrible experience with my visit on 5/31/24. I told my massage therapist that I had been overseas for vacation and she summarily told me that she would not provide a massage and it was against the policy. She also told me that she checked with management before asking me to leave. When I went to front desk to inquire, there was no manager there and no one could show me where it was against policy to provide a massage to anyone that has been overseas. Her attitude was not apologetic or could not further explain the policy but that it was her right to ask me to leave. I was nothing but polite and decided to leave but did ask that the location manager call me and this has not been done yet. I have been a loyal client for over 15 years and have never been treated this way. I would still like for someone to reach out to me to 1) further understand the policy if there is one, and 2) to make sure that I was not charged for the visit.

  6/1/24
• Taryn H.

  Rating 3.5

  Ever since the stores closed during covid and I racked up a ton of credits, I’ve had a hard time using them.

  6/1/24
• Alexandra A.

  Rating 3.0

  my massage therapist is fantastic but the way this facility has been run is awful. It needs an upgrade in the restrooms and the manager is not someone I ever want to interact with again. I have been a client for 15 years. The policies here makes sense but the execution of them is extremely unfriendly to clients. Like not even picking up a phone phone or texting someone or emailing them if they’re payment failed but just canceling an appointment instead. this franchise or has too many locations to be very in touch with their clientele or they just don’t care. This is really not a facility that I value I am a small business owner and I absolutely would not run my business this way.

  5/31/24
• Mike W.

  Rating 5.0

  Very Clean and Professionally run. Britney at front desk is absolutely wonderful

  5/14/24