Massage Envy

Alpharetta

Customer Reviews

• Debbi O.

  Rating 5.0

  its hard to cancel your membership

  5/30/25
• Britni D.

  Rating 5.0

  Horrible experience, would not recommend based on the experience from my masseuse to the receptionist who checked me out. Check in receptionist was great - asked my reason for visit (relaxation) and offered me complimentary aromatherapy. My masseuse was rough, agressive and poked/prodded a lot. Did not ask if her pressure was good or needed adjustment. The room was incredibly hot and the music was so low that, not only was it not relaxing, but half way through, we heard a child screaming crying and the mom screaming at the child for the remainder of my massage. Afterward, the masseuse didn’t even bother to offer water. Just abruptly left. Check out receptionist had no personality for customer service and did not seem to care when she asked how my massage was and I curtly answered “it was just OK.”

  5/23/25
• Dan G.

  Rating 5.0

  Always a good experience

  5/15/25
• Dan G.

  Rating 4.5

  Always a very pleasurable experience

  4/28/25
• Natalie B.

  Rating 1.0

  The overall service has gone downhill greatly since I was a member a few years ago. Out of the last 8 or so massages I have had, there have only been two that are decent. I have had a couple providers with overall poor attitudes, and in general, I am not made to feel comfortable or valued. Basically, the vast majority of my experiences since becoming a member in September have been subpar. At my most recent massage; the provider only asked if I had ever had a massage before (I have). From this question, I knew she didn't review any of my notes of relevant medical concerns (I am currently pregnant) or my massage preferences. She was lacking in technique and it was a really poor massage overall. I left more tense than I arrived.

  4/16/25
• Roger W.

  Rating 5.0

  The massage tech Micah was very professional, knowledgeable and precise with his technique in reducing muscle tension.

  4/15/25
• Alexandra A.

  Rating 2.0

  Your policies Specifically the late cancel policy & Charging me even when you refill my spot is not great service.

  4/2/25
• Andrew C.

  Rating 3.0

  Too few quality deep tissue therapists

  3/20/25
• Margene O.

  Rating 5.0

  Super friendly and very efficient associates . Always welcoming. Facility is very nice and relaxing. Scheduling is very easy. My therapist Micah is absolute wonderful and knowledgeable. I highly recommend him!

  3/20/25
• Dana W.

  Rating 4.0

  I am happy to refer my friends and family but only because of Martin and Phil. The administrative aspect of your location has a lot of turn over and getting a call back when we are sent to voicemail and getting a membership receipt has been frustrating.

  3/12/25