Massage Envy

Brickell

MM# 29795

Customer Reviews

• Ari E.

  Rating 3.0

  The "tipping on the regular rate" spiel is very cheap - and I feel like I am being deceived every time. I get asked "20% is fine, right" - without being provided the cost for the service. The so called "20%" is actually more than 30%+ because the local franchise believes that I should be tipping on the list price, not what I pay. I do not care about the list rate, member rate. I have normalized tipping 20% across restaurants, service places - but I am not going to tip more than 20% beacuse the management does not pay well wages. If MassageEnvy believes that the service providers are entitled to more $ - based on the "list rates" - either MassageEnvy should increase the member rates - and see if people are coming to their locations at those rates - OR stop expecting tips on bogus inflated ***** rates. Getting a massage should be a calming experience, and being tricked and deceived is not a good experience.

  4/21/25
• Guilherme T.

  Rating 2.0

  Had Facial session scheduled last Saturday 19/04 for 1:00 - 2:00 and had also a Massage session for 2:00 - 3:00. Friday 18th in the morning called Massage Envy and requested to postpone each of those appointments by 1 hour. The Clerk that I had over the phone mentioned it was possible to do it with the same professionals as for the original schedule. When I arrived at 2:00 on Saturday, I had facial and massage with different professionals. Nothing against those professionals, but I was not expecting them. The other bad surprise was that I was charged one upgrade to the facial that I have not requested or approved. The facial professional just told me that once she was not the person following my treatment, she would just do a simple cleanse. I tried to not accept this extra fee, but the guy at the reception told me the procedure was to pay and afterwards he would be sending a notification to his manager. So far I have not received any feedback and really reconsidering changing Massage Envy. Best Regards, Guilherme Teixeira - 972-955-0461

  4/20/25
• Maureen J.

  Rating 3.5

  Service was good

  4/16/25
• Barby T.

  Rating 5.0

  I am super happy with my masseuse David he is excellent. Makes me feel relaxed and destressed always. I mentioned some tension on my back and shoulders and he worked those areas relieving the stress. He used the right amount of pressure. I felt completely rejuvenated and relaxed. I would highly recommend David and the Brickell center.,

  4/15/25
• Julian A.

  Rating 5.0

  Love the ease to make an appointment, the cleaningness, the comfort!!! Love it

  4/8/25
• Jessica K.

  Rating 3.0

  Huberto is an incredible deep tissue masseuse. I would recommend him to everyone I know and have recently to a coworker of mine, Victoria Tulstunov who joined as a member after she had a massage by him. The reason I gave a 6 is because the manager of the Brickell location didn’t transfer my account from SF, California to Brickell after multiple requests.

  4/6/25
• Steven G.

  Rating 5.0

  David was even better than I ever imagined. His massage service this week was above and beyond all my previous expectations. By far I so enjoy and get to relax whenever he is there for me and make me feel very comfortable. Love 💕

  4/4/25
• Charles G.

  Rating 5.0

  David V is the best masseur

  3/18/25
• Maureen J.

  Rating 3.5

  Both therapists I went to did a good job. Sales pitches are too much. Interior is dark, tired, and needs a renovation.

  3/13/25
• Juan A.

  Rating 5.0

  Kaylee, Jessica, and Irie truly made the difference and I can’t wait to make my therapies with them a regular part of my self care routine. Thank you to them as well as to Nidia, Crystal, and Christie for all of their beautiful coordinating and cooperating. I have been a very stressful and anxious and nervous person in my past and even some other locations have added to this in the past— but not this one. Thanks to Christie I learned of two other sister locations and it will be my pleasure and honor to continue working with each of these fine people and those at their sister locations, because together we may go slower, but we are steadier and gentler and kinder to ourselves and others for that. Thank you, for all you do.

  3/12/25