Always on time. Therapists are pleasant. Warm beds, nice and relaxing music. Now, what I didn’t love from my experience. I went for a facial, was supposedly going to be charged for an hours time for this “basic” facial. During the meet that morning I was told about the “enhancement” which would help with the Sun damage on my face, was told this would be an additional charge of an hour, but the facial was approximately 40 minutes long, by my watch. Side note; I have pretty good skin, no pimples, some blackheads on my nose. Which by the way were painful extracts based on methods used, I thought it would be less painful. So I had like maybe 4 different “facial massages” which I hope were done with different products, the extracts, and a 3-5 minutes neck, upper torso massage over 45 minutes for a 2 hour cost ($140!!). Definitely not worth it for me. I feel I was taken for a fool. I will not do another facial at Massage Envy. I will however continue with my massages, these are worth it. I feel robbed sincerely. And everytime I think of the extra $70 I paid for what, I want to cry. I will not be going back to Massage Envy most likely until December or January to recoup that money. Yes, I’m upset. Thank you.