Massage Envy

South Beach

MM# 39096

Customer Reviews

• Charles H.

  Rating 4.0

  Temperature in the room and proper lighting in the room

  2/18/20
• Adam S.

  Rating 4.0

  I had an excellent service this last time. But my biggest issue with ME is inconsistency in quality of the practitioners. Sometimes you get a great service, sometimes it is just fair. Not the same level of consistency I would expect from a higher end place.

  2/18/20
• Claudia C.

  Rating 5.0

  My therapist was kind and attentive to my needs and made me feel relaxed and cared for. Valentina and front desk made the experience easy and hassle free

  2/18/20
• Irena G.

  Rating 5.0

  I adore the new lounge area. I've been looking forward to something nicer than the hard backed chairs out front for more than 5 yrs and you finally made it happen. It's amazing Laurie my facialist was the bomb as always. Prompt polite and through. Front desk lady was very loud and vocal about how she hates working there and That's unpleasant to have to sit through. Overall huge improvements keep it up.

  2/16/20
• Mary E.

  Rating 5.0

  Fernando was excellent!! Just the right amount of pressure and interaction, very professional!!

  2/15/20
• Anjamette P.

  Rating 1.0

  Communication from front desk to massage therapist

  2/15/20
• Mary R.

  Rating 4.0

  Front desk.

  2/13/20
• Vince S.

  Rating 4.5

  Rodney was great.

  2/13/20
• Madeleine K.

  Rating 5.0

  Excellent Treatment period.

  2/12/20
• Tanya D.

  Rating 2.5

  The appointment provider selected in advance on the app (which is great) was requested by someone else. The franchise manager, Jeff, made it "right" by offering his "best therapist" after a series of back and forth calls/messages. While very nice, Lisa, my therapist could not have been "the" best therapist. She left the room not once, but twice; I've never had that in all my decades of regular body work; didn't address certain key areas of the body; technique was weird; positioning, etc; didn't ask about the pressure or other standard questions. She spent a good amount of time, however; but maybe that was to make up for leaving during? She was asking for a time-off request when I was leaving so I hope she wasn't sick. At the front desk, Valentina was again, nice but 1st said I could use my voucher, then I couldn't, then I couldn't use my card on file, then I could, then I couldn't for the tip but then... then I had to remind her to charge my card, then said I only had "1" massage left on my 12 massage package (I've USED 1)... it took an extraordinary amount of time to check-out. I heard her say on the phone she was 'new' and I think she was overwhelmed. I left this appointment confused and hoping that it was going to be my "regular" place when I travel to Miami.

  2/10/20