The therapist disregarded what I wrote on the intake form and what I said outloud when we spoke. It was disappointing to ask for a massage to focus on my hips and shoulders, and the person just forgot. His words. After he finished, I asked how much more specific should I be when I ask a therapist to focus on a body part? He asked what I meant and I told him I filled out the form and discussed my hips being tight. And he said well next time you can always direct the therapist to spend more time in an area - which by the way - my eyes are closed and I'm not managing the clock..... very disappointed. I hadn't been to Massage Envy in years and years. Not a great first impression coming back.