You are losing the best massage therapist in the business. First Marcia was lost to another location with perhaps better pay and better hours. Now, you are losing Maria D. My suggestion for management is that perhaps as they choose to increase the rates for their members, those funds should go directly into the pockets of the therapists so they can make more money, arrange to have better schedules, and not leave.***I have had a number of my therapists in the past five years leave your location. That is why I am giving your location a 3. People like to see one person and then a year or two later that therapist is gone and the monthly membership rates have gone up in the meantime. Not a great combination.