Massage Envy

West Hartford

Customer Reviews

• Deena S.

  Rating 4.5

  JoanMarie as always provides stellar care and I always feel better when I leave

  5/24/22
• Christy L.

  Rating 1.5

  The process should be more relaxing. More and more, it seems like I’m cattle being shuttled through a slaughter line, and less like a luxurious experience. I feel the particular weight of this when I schedule 90 minute massages instead of 60. At the 60 minute mark, almost without fail, I can tell the therapist is bored and going through the motions. At the end of my session, I want to check out process to be incredibly easy. There is nothing more counterproductive to an hour or hour and a half session to relax than waiting in the waiting room to check out with a clerk that can’t seem to navigate their software enough to just check that I’m done and add gratuity. I think it would be nice if we could set a baseline gratuity for each session and only have to stop and check out if we want to change the gratuity. I would love to just stay in my luxurious, relaxed state on the way out the door instead of get back to the harsh reality of handling transactions. I also do not feel that the massage therapist spends enough time on the areas that I have already pointed out that I need time spent on.

  5/23/22
• Sara C.

  Rating 1.0

  I was Called the day before to change my appointment time in which I did. I changed my schedule so I can go earlier..and they took me late anyways. Every time I go to the bishops corner store I always have a bad experience. And, they charge me the wrong price. I had to tell the girl and she refund me the difference..

  5/14/22
• Anne F.

  Rating 5.0

  I have been a member for at least 10 years.

  5/13/22
• May T.

  Rating 5.0

  Clean, friendly staff

  5/12/22
• Rafael S.

  Rating 5.0

  Cleanliness, friendliness of the team and ease of getting an appointment.

  5/12/22
• Meghan R.

  Rating 5.0

  The pricing is fantastic and the service was great

  5/10/22
• Katherine E.

  Rating 4.5

  Consistent, although the music is still terrible.

  5/9/22
• Heather S.

  Rating 5.0

  Joan Marie is awesome!

  5/6/22
• Jennifer K.

  Rating 5.0

  Rosa was very knowledgeable about skincare and products. She made me feel very comfortable and at ease throughout the whole process. Rosa took the time to listen to my skincare concerns and then was able to target those specific areas and recommend products that would help achieve my skincare goal. Very personable yet professional and could tell she has a lot of experience and has great skills/technique as an esthetician. She checked in with me throughout the entire process to ask if my skin was tingling too much or if anything was painful and adjusted her technique accordingly. This has only been my second time getting a facial with Rosa but she is my absolute favorite and always goes above and beyond during each session. I can't wait to book another facial with her again!

  5/5/22