The massage experience was average. The hard sell for getting on a monthly plan is irritating. I was once on a monthly plan and had difficulty getting and keeping appointments, and I ended up wasting a few prepaid visits before being cut off. The therapist had very cold hands that never warmed up. Her technique was uninspiring and was at best a "relaxation" massage. She admitted she was getting over a cold and was sniffling throughout the hour, which didn't help the experience. She was a pleasant person, but not a very experienced therapist.