Massage Envy

Westminster

Customer Reviews

• Terri H.

  Rating 1.5

  Cannot get appointments. The staff keeps quitting. I pay for appts. I can’t get and it’s getting worse not better.

  5/26/22
• Annetta R.

  Rating 4.0

  Very hard to schedule future appointments.

  5/26/22
• Byron G.

  Rating 1.0

  Scheduling is just horrible. You sign up people for the monthly dues, and then you can’t get an appointment. You guys are the “time share” of massage chains. Oversold and you can’t possibly fill your existing subscribers. I literally had three masseuses quit in 3 consecutive months.

  5/20/22
• Suzanne W.

  Rating 1.0

  Massage Envy is not helping us with all of our prepaids. I have requested several options - allowing us to donate more than one every six weeks, putting our memberships on hold without charging a fee (what is this fee for?) so we can use them up - but, not allowed. I understand the limited number of providers but we stuck with them and helped by paying monthly while they were shut down due to the pandemic and this is how we are treated. My clinic helped me out for a few months by pausing my membership but my husband's wouldn't help us at all.

  5/9/22
• S.usanne S

  Rating 5.0

  Great therapist- helped so much with my sore back.

  5/8/22
• Mary R.

  Rating 2.5

  I was encouraged to join a membership while visiting family in St. George, UT a couple years ago. My daughter and I both had great massages. Unfortunately, we live in Colorado, and it has been impossible finding a descent therapist, and I have experienced far too many sub-par therapists, and if we do, it is almost impossible to get any additional appointments. At this point, I have accumulated so many appointments I may never benefit from them, and I was told if I put a hold on my account, I am unable to use the credits that I have already paid for. It is obvious $$ is priority rather than the care of your clients and employees.

  5/7/22
• Kelly S.

  Rating 2.5

  When I can get an appointment it is great. But I have had so many appointments cancelled lately and it is hard to get an appointment when you call. I have switched sites from Arvada to Westminster and the same thing is happening. If you want to continue to offer memberships then you need to have more employees that can offer the services.

  5/3/22
• John H.

  Rating 5.0

  Great massage therapists. Professional, courteous, knowledgeable and friendly people! Every massage I receive, I didn't know I had my unknown body stresses.

  5/3/22
• Leslie M.

  Rating 4.5

  They're very friendly they're very kind and they take care of you

  4/29/22
• Sheri W.

  Rating 2.5

  The therapists are awesome - front desk at Westminster is great ( not all locations are great) the biggest challenge right now is getting appointments - I was in serious pain and Westminster really has helped me out

  4/27/22