Massage Envy

Longmont

Customer Reviews

• Amanda C.

  Rating 5.0

  Sarah is amazing and knows just how to work out my problem spots without causing me pain. She listens to your needs and will make a session plan that matches your needs for that service.

  9/28/21
• Andrea C.

  Rating 1.0

  The facial was fine but I would not recommend a place where you cant get a massage appointment for four months

  9/27/21
• Bill Y.

  Rating 4.5

  The technician Laeticia

  9/24/21
• Christine F.

  Rating 5.0

  Friendly and courteous team. Petra was amazing. Good listener and answered all of my questions knowledgeably and professionally. If she didnt know the answer she knew where to get an answer.

  9/24/21
• Babbett G.

  Rating 1.0

  I missed this appointment it was too far out for me to keep track of so not working for me. For the past year appointments need to be scheduled23 months out which is unworkable for me. In Pa appointments are available but not longmont. And if appointment is there in a couple months it is only one hour. I will not be recommending ME anymore . Also 3 of my appointment had no shows from the side of them after waiting months and on my side if I miss an appointment after 2 months wait I get charged. Definitely the business model isnt working for me and feels like they are taking advantage of the membership model by under hiring and over enrolling.

  9/18/21
• Lila F.

  Rating 2.5

  Telling clients they can leave a 45 tip on a 90 minute massage seems a bit too excessive. The financial jump you made with tips during the last year is too much to ask of clients. There shouldnt be a fee to transfer credits within the same account. You should be able especially during Covid to put your account on hold for longer than 3 months especially as you guys are so short staffed and booking is a nightmare and not pay a fee. I think some of the newer therapists need more training with touch techniques. Online booking never works. Usually get an opening 4 weeks out if youre lucky too long of a wait and good therapists fill up super fast. Booking on the phone is equally challengingseems like the system front desk people use takes way too long sometimes up to 10 minutes to find the next available spot open with a specific therapist.

  9/11/21
• Jana H.

  Rating 5.0

  I received caring attention from the front desk employees and my personal therapist. My massage therapist was friendly aware and anticipatory of my needs. She knew how to tailor treatment to my specific need for that day.

  9/10/21
• A.my A

  Rating 1.5

  Appointments are incredibly difficult to schedule. The online calendar only books out about a month and a half while if you go into the spa you can book out as far as you wish. Highly inconvenient. The charge of 10 to transfer a massage to a family member is ridiculous. The process of putting ones account on hold is outdated as you have to fill out a written form. This should be automated. The website also doesnt show how many credits have accrued or history of previous appointments which would both be helpful to the client. When needing to update a credit card put account on hold etc we have to call the ME that we signed up with instead of being able to handle it at the location we go to where we now live. Once our credits are used up we plan to close our account due to the hassle of everything mentioned.

  9/8/21
• Mary H.

  Rating 5.0

  Good service

  9/8/21
• Sandy T.

  Rating 5.0

  Great therapists

  9/7/21