Massage Envy

Greeley

Customer Reviews

• Heidi K.

  Rating 3.5

  I booked my appointment on line and received an email confirmation that my appointment was confirmed for Thursday afternoon at 2:30. I arranged my schedule accordingly. I arrived at 2:30 explained to the front desk how I wished to have my payment applied. All went well. She asked for me to wait in the quiet waiting area. At 2:48 when she was helping another client. I asked her if there was a problem since I thought my appointment was at 2:30. She went out and checked and politely told me my appointment was at 3pm. I checked my emails and brought up my confirmation email and went to the front desk to show her my confirmation email for 2:30. She said sorry but her system showed 3pm and then dismissed me. I was not happy. If the roles were reversed and I had confirmation for 3pm and your system said 2:30pm, would I have been charged for being late? The massage tech was great, she apologized. I thought the front desk person should have made an effort to find out why this happened.

  12/27/24
• Gary B.

  Rating 5.0

  A great massage every time.

  12/13/24
• Doug A.

  Rating 5.0

  The facility is always clean and inviting. And the staff is always friendly.

  12/7/24
• Scott M.

  Rating 5.0

  The ease of scheduling and finding a location with open availability.

  12/3/24
• Randy B.

  Rating 5.0

  Sakora always does a fantastic job.

  12/2/24
• Doug A.

  Rating 4.5

  Always welcoming and friendly, and nice staff.

  11/26/24
• Collene H.

  Rating 1.0

  It has everything to do with the company policies. With competitor companies like elements massage, I am able to get a membership and share as many massages with my spouse as I would like. With your company, my husband can only give me a massage once every 6 months and I have to pay additional money to use it for something we have already paid for. It is asinine. Your prices have increased to ridiculous rates and your massage therapists don't see a dime of the increase. You also badger people at for tips which I find incredibly unprofessional. Personally there for a phone call with a friend who attended a massage at your location and was called after to be informed he did not tip enough and needed to consider tipping more. Every single interaction with your company has been a mistake that we are stuck in due to a contract. We will not renew our contract as soon as it is up and will go to your competitor instead.... Unless you change your practices which I highly doubt will occur. We will also never promote your company or recommend you to others unless these changes occur. Finally, the massage therapist was incredibly friendly and great at a deep tissue massage with trigger point. That said, I asked for a medium pressure massage and intended on going in for just the one session since I can't get additional sessions from my husband 's contract for 6 months and I refuse to pay more for an additional contract with you. My intent was to go in and get assistance with my shoulder which had been hurting but mainly to walk out. Feeling relaxed and good. Instead, it went into a very deep tissue massage and trigger point which I did not want because I knew it meant hurting afterward and being prompted to get additional massages to work out additional issues. I simply wanted a relaxing, enjoyable massage, not a healthcare problem solving massage. The only issue was the one shoulder and aside from more focus on that one area, I wanted a relaxing and enjoyable massage. A deep tissue trigger point therapy massage that is not necessarily enjoyable. Although it does help problems in the long run, it is a painful massage. I did not get to enjoy a nice massage and feel like my credit was completely wasted. Especially since I can't come back in for an additional massage for such a lengthy period of time. I do not feel like anyone listened to what I asked for.

  11/25/24
• Shenise S.

  Rating 5.0

  Very friendly, I'm always greeted with such kindness, not to mention the massages are always great no matter who you go to.

  11/24/24
• Sheri M.

  Rating 5.0

  Always a good massage

  11/20/24
• Dale S.

  Rating 5.0

  Great customer service and great support

  11/17/24