The worst experience in regards to getting/needing a massage. First, of all we booked for 2 massages at the same time. One massage happened. The other massage - sat in the waiting room for over 20 minutes, finally went to the front desk and now the person who was to give the massage didn't show up for work. Says it happens all the time with this person and management won't do anything about it. The massage that did happen was horrible, literally the worst massage I ever had. You get asked specific questions about what you need, what you are feeling, etc. To basically only get your left should blade worked on for almost the entire time. Went to my right should blade only three times. Then QUICKLY massaged each arm (did one hand, but no the other), QUICKLY massaged the legs (massaged the right leg differently than the left leg), no foot massage at all (even though I mentioned it), then turned me over to give a minute and 30 seconds (if that) on my neck. My neck was the important important to me. I even had a headache that day. The time at Massage Envy could not have been any worse. Oh and you couldn't talk to a manager because they are on PTO till the next week. Unbelievable. Also, only certain people get their temperatures checked and they don't even practice the 6 ft. social distancing at the front desk. I used to belong at Massage Envy, but now I remember why I left in the first place.