When I joined ME, in 2010, this franchise was owned by someone else, and the owner actually had employees working for them. When this owner purchased this franchise, and the staff began leaving I was able to make appointments at nearby ME's to use my membership. Now I am charged a premium by the other Massage Envy's for using their facilities even though there is nothing about a premium fee in my 2010 contract (this does seem like another ME class-action lawsuit). Because this franchise has been so run down by this owner and he is unable to hire staff, I can only schedule an appointment every 2-3 months, yet I am charged a monthly fee. If you cannot offer your customers the appointments because you are not making your hiring package attractive enough to get and keep staff, why do you continue to charge customers for services you are unable to provide?