Massage Envy

Santa Rosa

Customer Reviews

• Marianne H.

  Rating 1.0

  I looked forward to a cup of tea while I was waiting alone in the tranquility room and they said they couldnt give me one due to Covid. This is just an excuse for poor customer service

  9/26/21
• Lynnette A.

  Rating 4.5

  Very friendly and warm relaxing

  9/24/21
• L.aurie L

  Rating 1.5

  The MT assigned was not capable of the pressure I had selected. I asked that she spend extra time on my back and shoulders which didnt happen. She spent at least 30 min on my feet forgot that she started with the right and did it twice.

  9/24/21
• Carolyn B.

  Rating 3.0

  Very difficult to find open appointments. Usually need to book 56 weeks in advance.

  9/22/21
• Miriam C.

  Rating 5.0

  Great massage Kayla knows me so well

  9/17/21
• M.elissa M

  Rating 1.0

  I was supposed to have an hour and half massage which means 80 minutes. I was at my appt at 425 and checked in. My therapist did not come get me until after 440 and when I commented about being worried and had been about to ask the front desk what was the issueshe just left the comment unanswered. NO apology or anything. The massage started at about 10 til 5 and ended exactly at 6. So the 10 minutes she was late was taken from my massage time. When I talked to the front desk about getting my time cut the front desk associate told me that people had been late and running late. So other people getting their full time when late again translated to my time getting cut short. But the worst part was that neither woman ever said an apology for running late or for cutting my time. There was just a shoulder shrug and an oh well attitude that really is unfortunate and doesnt make me feel too good about my next visit.

  9/15/21
• Shelly B.

  Rating 1.0

  The massage was very disappointing. I kept trying to communicate but to no avail. Also booked a 90 minute. She started late and ended early Only received a 70 minute masssge

  9/12/21
• Sheba T.

  Rating 5.0

  I consistently have positive experiences with great masseuses whenever I receive services at Massage Envy. I am happy to have a membership and encourage others to explore membership at their local MEs if the option is available and affordable.

  9/11/21
• Kelly T.

  Rating 1.5

  8/31/21
• Jackie S.

  Rating 4.0

  8/31/21