Massage Envy

San Rafael

Customer Reviews

• Wade A.

  Rating 5.0

  Great

  11/26/24
• Terry N.

  Rating 5.0

  Adam was wonderful as always. He understands massage as well as physical therapy so a perfect fit.

  11/23/24
• Wendy B.

  Rating 5.0

  Great front desk service as well as my facials by Genesis

  11/14/24
• Barry K.

  Rating 1.0

  On three different occasions in September and October , I was either inadvertently misled or actually lied to by the manager about when I could call in to make appointments for December . When I called in on November 1,the date I WAS TOLD was the first day the December appointment calendar would open, I was told that all the appointments on December 18 and 19 with my preferred therapist were filled. I asked the manager if she would, as a gesture of good faith, release the one hour slot she holds open for walk ins. I was very open, without raising my voice or staying anything threatening, that I felt upset about how this incident was being handled that I was prepared to cancel my membership in two weeks if I couldn’t get appointment on December 18 or 19. When I openly shared my intention with your manager yesterday, hoping she would not want to lose a 19 year customer just to hold open a slot for a possible walk in client, she was resolute in holding firm to her policy. I am hoping this response will cause her to re-think her decision before my next appointment (which is on November 19).I don’t want to cancel my membership after these years, but I will do so on November if my request for an appointment with therapist Elaine on December 18 or 19 isn’t accommodated.

  11/7/24
• Karina L.

  Rating 5.0

  I had a wonderful experience at the Massage Envy. Genesis. G is very professional, thorough and pleasant esthetician.

  10/26/24
• Ben D.

  Rating 3.5

  Overall the actual product (the massages) is of good quality. The inflexibility of the business model (having to pay a monthly fee even to "freeze" an existing pool of massages that accumulated primarily due to the pandemic and then cancellations by Massage Envy, not by my own actions) makes it more like a time-share that you can't get rid of.

  10/13/24
• Judy S.

  Rating 5.0

  great massage

  10/12/24
• Wendy B.

  Rating 4.0

  Great facial, wonderful friendly people checking you in, offer of free addition very nice. The interior of hallway could use a facelift.

  10/10/24
• Lindsay A.

  Rating 4.5

  I appreciate the services of Massage Envy. I am close to consuming all my credits accumulated during the shelter-in-place orders of COVID and evaluating the benefits of maintaining my membership based on budget.

  10/6/24
• Kay S.

  Rating 4.0

  One of the best full body massages I’ve ever had

  10/6/24