This was the 2nd worst massage I received in my life and the first was also at this location. When I told the person at the end she just said - oh sorry to hear that, here's your total. WHAT?? I did not tip the therapist but I came out more tense than I did going in there. When I explained HOW the massage went she was still very passive. To be clear - I told the therapist (Sophie) I wanted straight up RELAXING ... when they started, they did almost 20 minutes of pure elbows in my back!!! and then proceeded to move on down to my legs. At that point I had to speak up and I did, massage went somewhat so-so from there and at the end Sophie just said "sorry if our styles didnt match up" ... I'm not sure WHO comes in for elbows in their back and NO massage what so ever. When they asked me to flip over I had to polietly ask they please massage my back in a more relaxing way. It felt worst than I had entered with. I could go on, but was highly disappointed in customer service all around on this go.