Massage Envy

San Francisco-Metreon

Customer Reviews

• Molly A.

  Rating 1.0

  The reception staff was very nice but my 60 minute massage only lasted 45 minutes. I arrived 15 minutes early hoping to have some time to settle in and center myself before my massage but I was rushed into my appointment to start early. I think because I was the last appointment of the day and they wanted to end early. I wish they asked if I wanted to talk during the massage or not or at least picked up on my cue of not giving long response that I didnt want to talk during the massage. My masseuse Rick kept talking to me in a creepy tone think low whispering voice telling me to just let go or Ive got you Molly. Really cheesy and made me feel very uncomfortable. They also kept saying how tense I was and spent much of the session pitching to me on why I need to come back regularly and take care of myself and to tell my friends and family about Massage Envy. Telling someone they are tense is not very insightful or helpful and doesnt really speak to any knowledge of muscle tissue or anatomy. All very offputting and made me unable to relax. I also asked for my face to not be touched and the masseuse touched my face during our session...not consentual...I wasnt givenoffered any water or refreshments before or after my massage. I left feeling more stressed out. Id like a refund or a complimentary appointment with a different masseuse.

  10/31/21
• Jennie S.

  Rating 5.0

  The place itself is great but really the 1 reason I recommend this location is Pima Best masseuse EVER.

  10/24/21
• Joti W.

  Rating 1.0

  I was made to switch rooms for my back to back appointment. My massage was cut short because of that. Nobody told me to move after the massage which delayed the start of my facial too so both my services werent per my expectations.

  10/23/21
• Christine B.

  Rating 4.5

  Excellent massage therapists clean welcoming environment

  10/20/21
• Christy B.

  Rating 4.5

  It was wonderful from start to finish. I got in last minute and had the most amazing massage.

  10/20/21
• Leslie B.

  Rating 4.5

  I just enjoy pampering myself.

  10/4/21
• Dany P.

  Rating 5.0

  Everyone in the front desk is really nice. Pema its such a great masseuse and person and I always feel so much better after seeing her.

  9/17/21
• Elizabeth M.

  Rating 1.0

  I booked a 90 minute relaxation massage. When I discussed this with my therapist he condescendingly told me this was not a spa and he was there to do body work. I said that some body work was fine fine but that I was not here because of any muscle issues and just wanted to relieve stress. He spent the entire time on body work. The massage was not relaxing at all. He also stopped after 50 minutes despite the fact that I booked a 90 minute massage. However because the experience had been so disappointing I didnt correct him and just left.

  9/13/21
• Frank T.

  Rating 5.0

  Great massage and facials and staff listens and responds to your specific problem areas.

  9/11/21
• Christine N.

  Rating 4.0

  8/25/21