Massage Envy

Mission Valley

Customer Reviews

• Susie H.

  Rating 5.0

  I feel like Josh really cares and knows exactly what is needed for my specific issues. I always leave feleling a lot better than when I arrived!😁

  10/30/24
• Millie M.

  Rating 5.0

  Maura is great. Firm massage and friendly. I only want to see her! 👏

  10/26/24
• Michael G.

  Rating 5.0

  All the massage Envy are a good price for a great massage. The mission valley staff are great as well as the Pt. Loma one. At Pt. Loma, LEXI, went above and beyond to help me. She could not have provided any better service. I'm so thankful for her consideration, thoughtfulness and overall pleasure to speak with over the phone! Thabk you Lexi!!!!!

  10/25/24
• Johana G.

  Rating 3.5

  On my most recent visit, I arrived early and checked in waiting for my esthetician to be ready for me. While I was waiting, more people arrived. Several minutes later, the front desk notified me that the microderm infusion treatment I had been booked for would not be possible because the machine was broken and I could choose another treatment. I chose another treatment I’ve gotten before, but remain upset that I was not notified before I arrived that the service I wanted was not possible. I should have been notified so I could cancel and rebook at another time when the treatment would be available without losing my credit or being charged a last minute cancellation fee. I am considering cancelling my membership with massage envy at this time as earlier I stopped receiving massages from your location due to an issue with the massage therapist I was going to repeatedly. During my last massage, she broke an earring I was wearing and had owned for over a decade, and then suddenly she left without saying a word and I assumed she had hurt herself bc of it. Later, she returned and said my service was done and was confused why I hadn’t left yet. The experience was awkward and uncomfortable and I talked to the front desk about it. Both of these experiences make me feel uncomfortable with continuing to receive services from this location.

  10/18/24
• Bryan W.

  Rating 5.0

  Excellent massage. Most front staff excellent

  10/12/24
• Cassie M.

  Rating 3.5

  There is an orange theory below this massage envy. And I could hear them the whole entire time talking on the microphone, it was muffled but annoying. It was not relaxing at all. I like massage envy but I will not be returning to this location.

  10/11/24
• Debbie R.

  Rating 4.0

  Are we started my contract recently. They neglected to restart the text alerts. They left it canceled from March when I last stopped the contract. Was a little disappointed that I missed my massage on Saturday, but I understood the payment because I was not physically there that I had to pay. That day I also called in the morning to ask a question however nobody returned my call until Hours later. With that said the masseuse and the receptionist at the front desk both get a 10 however Massage envy as a hole in their policy I write at eight.

  10/10/24
• Danielle E.

  Rating 1.0

  Worst experience ever from rude front desk person to the strangest massage I’ve ever had. Massage therapist was 15 minutes late only after I had to ask the dront desk person why it was taking so long did she finally go to check. I asked the masseuse to focus on my back and she literally spent five minutes on my back and about 30 On my collarbone. She did my back last so I couldn’t Say anything because I was told massage was over after working on my back for five minutes.

  10/8/24
• Errol A.

  Rating 5.0

  It was great , so good I feel asleep lol.

  10/8/24
• Maureen H.

  Rating 5.0

  I had the best experience! I haven’t been in, in probably a year and I haven’t been to this new location and my experience was excellent!

  10/5/24