Massage Envy

Downtown LA

Customer Reviews

• Isabel R.

  Rating 5.0

  Kira is the best <3

  9/27/23
• Leah P.

  Rating 5.0

  The environment was lovely and every staff person I spoke to was very nice. Kira did my facial and she did an incredible job. It's probably the best facial I've ever had.

  9/25/23
• Jocelyn T.

  Rating 5.0

  I love the atmosphere and Erica is the best!!!

  9/17/23
• Katie F.

  Rating 4.5

  Massage was excellent, the location downtown is just gorgeous

  9/10/23
• Joseph T.

  Rating 5.0

  Taylor was great! She handled my last minute booking, and even gave me guidance to the parking lot. Thanks again for all you had done, Taylor. She set me up on a 90 minute massage with Erica, who is very knowledgeable of the joints and stretching of the body, as well as pressure, and just where to apply it. I have been going to ME for goin' on nearly a decade, and let me say that she is fantastic at what she does, finely honed skills.

  9/7/23
• Oscar B.

  Rating 5.0

  Tracy. Was amazing. As usual. She listens to my body concerns. And focuses on those body parts that I Request the focus on. Plus she doesn’t say a word once the massage starts. She lets me relax without talking and talking like some massage therapists do

  9/7/23
• John C.

  Rating 3.0

  It’s not a bad service, just likely won’t renew my membership. I have not had a session where I wasn’t bombarded with up selling attempts by staff. The credit transfer process is difficult. Or most recently upon arrival being told the masseuse cannot do deep tissue which what was booked.

  9/6/23
• Fariba M.

  Rating 1.0

  I paid for a 90 minute session but only received 75 min of massage. Also the massage was more expensive than other local massage places, however the quality was the same or even a bit worse (I don't think more than 10 min was spend on my lower body). I did specify on the questionnaire that I would like extra focus my back, neck, and shoulders, however I did not think this meant that the rest of my body would not be adequately worked on.

  9/3/23
• M.onique M

  Rating 5.0

  Knowledge of the nerves and muscles.

  8/20/23
• Kathy T.

  Rating 5.0

  We felt comfortable as soon as we were greeted by the ladies at the front desk. They were welcoming with a big smile and friendly attitude. Marisa was wonderful at explaining the membership perks and we were impressed that there are over 1100 Massage Envy locations across the US. Marisa was also very warm and patient with inviting us to join as members and detailed all the benefits and perks that come with joining. She was professional and thorough and we felt like she really cared about our well being without being pushy or hard-sell. That’s quite a talent and because of her approach, we immediately felt comfortable. Thank you, Marisa! Our treatments were excellent as well. The therapists were well-trained and had the perfect pressure and we felt so relaxed after the treatment.

  8/20/23