I made an appointment at 8am, nobody showed up to open the door until after 8am. When I booked my 90 minute massage, the masseuse said she only did 60 minutes. After my session was done, I told the front desk I booked a 90 and was only able to do 60. They didn't know what happened. They advised there was another masseuse that could take me. I changed again and started another massage. It was the girls first day and she want properly trained as she didn't know how to turn on the bed warmer or how to attach the head rest to the bed. It was not her faukt she wasn't properly trained.