Massage Envy

Eastlake

Customer Reviews

• Gerald C.

  Rating 2.0

  Felt welcomed…great massage! This one visit was great…friendly staff,great masseuse…not like other.

  10/28/24
• Roxanne M.

  Rating 3.0

  Satisfying

  10/17/24
• Samuel J.

  Rating 1.0

  Only a couple decent Massage therapists work there, if that many.

  10/6/24
• Becky T.

  Rating 5.0

  I have always had good experiences at Massage Envy.

  10/4/24
• Dianne M.

  Rating 4.0

  Receptionist was friendly and helpful. My massage therapist, Stephanie, was wonderful. Great experience.

  10/1/24
• Aurea D.

  Rating 3.0

  No b no loyalty benefits. Rate keeps going higher. Turnover is fast. Service hit and miss/ not consistent/ very dependent on individual staff.

  9/29/24
• Rosa C.

  Rating 3.0

  I had called them a week before to cancel a facial. Received an email stating my appointment was canceled. I received a text message for confirmation of the facial, even though I had already canceled it and I accidentally confirmed that appointment thinking it was a massage. I had also scheduled. Received a call from a Bianca telling me it’s my fault for confirming even though I had canceled the facial and I would have to pay, the fee for missing the appointment .

  9/25/24
• Sharon I.

  Rating 5.0

  The staff at the front desk are friendly and accommodating. The waiting room is tranquil and peaceful. I started to relax immediately after I sat down to wait for my appointment. The massage was awesome. It was a really great experience!

  9/24/24
• Jennie R.

  Rating 5.0

  Great customer service. Friendly, attentive and knowledgeable.

  9/19/24
• Myrna P.

  Rating 1.0

  Yesterday I scheduled a 10:30am “massage with Brenda” while I was there for my facial appointment. While I was parking for my 10:30 appointment this morning, I received a massage envy call that I had missed a 10:00 appointment which I had not scheduled. I asked to speak to a manager. The caller said she was the manager. She refused to acknowledge their mistake in scheduling and told me I would be charged 50% for the missed appointment, I asked for a phone number or email I could write a complaint. The clerk said she would text me the email address and confirmed my phone number. Now almost 1 hour later I do not have the text promised and they are not picking up or answering my follow up phone calls to obtain the promised email. I have never been treated more rudely in my 10 years with Massage Envy. I should not be charged at all for your company’s error in scheduling.

  9/3/24