I was very disappointed that my 60 minute facial was more like a 35-40 minute facial. My service felt rushed and was not relaxing at all. I get facials often, so have a good idea of what to expect. There was no facial massage, extraction, or time spent on the service. It felt very rushed and mostly like just getting my face cleansed and moisturized. I’m 38 week pregnant and the table was not set up for me, I had to tell her I can not be flat on my back. We then wasted time getting pillows and rolled sheets to get me in a safe position. Even still my service finished 10 minutes early. I find that disappointing because as a business that specializes in massage, you think staff would be aware of the needs of pregnant women. After my service was finished I tried to use a gift card we purchased before the pandemic, I was told there was no balance. Neither my husband or I have ever been to massage envy for a service, so there is no way possible the gift card I bought for him has ever been used. Previously to me coming in, my husband booked an appointment online for a massage and when he turned up for the appointment he was told he did not have one and was sent away. Overall, we have found this to be a very negative experience and will not do business with you again.