Massage Envy

Arcadia

Customer Reviews

• Josh G.

  Rating 3.5

  Unable to change my home location to the store I live by and utilize, have not used my home store in over 5 years. Also, gifting credits should not cost $20, this is sharing your business with a potentially new client so why should it cost me more money for credits I have already paid for..?

  11/14/24
• Brian L.

  Rating 3.5

  The quality of the massage you will receive varies greatly between therapist [their individual experience level and effort/ethic], so there is no consistency in between visits (unless you go to the same location and select the same therapist). But this was the first time [in over 40 visits to a ME] where I finished my massage session wondering if the therapist even had any training in professional massage therapy! (I still left a good tip and didn’t say anything at check out, because that's my personality but also because I was actually embarrassed for the therapist and still in a bit of shock about how "not great" that massage just was)!

  11/9/24
• Pam G.

  Rating 5.0

  I had a newer esthetician and she was wonderful. I’ve been getting facials for years and she was well educated, professional and so kind.

  10/31/24
• Matthew S.

  Rating 2.5

  Substandard massage experience. Franklin is a nice guy, I feel bad for reviewing him poorly. His hands are rough and they were ice cold when he started the massage. He did not address the areas of concern that I shared. At times the massage was painful. He kept trying to instigate really awkward conversation. I could not wait for the massage to end, which is a first for me. I’m confused by the aromatherapy aspect, I pay $12 to have it held to my face for a deep breath, then I’m sent home with a bottle? It was a 5 second experience that did not elevate my massage. I’ve had good massage experiences at other Massage Envy locations, which is why I signed up for the membership. I doubt I will return to this specific location though. This was the worst professional massage that I have ever received…

  10/16/24
• Annette C.

  Rating 1.5

  My massage with Gisele was a very unpleasant experience. This was the second time she had worked with me, and I complained after the first time as well. She is rough in her movements, yawned several times, was constantly pulling my hair as she tried to massage my neck. And the worst part was she was late getting my massage started because she was chitchatting with a fellow coworker and when she ended our session at 45 minutes instead of 50 minutes and I asked her about it, she replied “ I have another client.” If she had another client, then she should’ve started mine on time and provided a full 50 minutes of service.

  10/9/24
• Joseph W.

  Rating 1.5

  The person was very nice but just kept talking about everything, I am there to relax not keep up with conversation. I felt more frustrated when I left then when I arrived. I did not want to be rude but…

  9/17/24
• Becky C.

  Rating 5.0

  The people that worked there were very nice and pleasant and the Facial was wonderful. She was great at what she did. I was so relaxed and just felt really great.

  8/20/24
• Aimee M.

  Rating 5.0

  Chelsea is absolutely incredible, hands down one of the best Estheticians I have ever had.

  8/14/24
• Mary N.

  Rating 5.0

  Very welcoming!

  8/7/24
• Rachel A.

  Rating 5.0

  Clean and neat, beautiful relaxing atmosphere, quality massage therapists

  8/4/24