Massage Envy

Paradise Valley

Customer Reviews

• Jen G.

  Rating 1.0

  When I signed up I was told that I could go to any massage envy and that I could also transfer any of my Massage credits to a friend or family. I was never told that to transfer our credit would cost me $10 when I called the manager at the Carefree location where I signed up, And told him I was never told about this charge and that I would like to be credited my $10 back. He said he would not do that but just apply an Add on service. I have no need for the add-on service but wanted my $10 back which he refused to credit me. I feel that’s terrible customer service over $10. Leslie at the Paradise Valley location was my therapist. She did a phenomenal job. The girl at the front desk was also very nice. Unfortunately, the Carefree location is terrible

  11/21/24
• Aron M.

  Rating 5.0

  I have been a member of Massage Envy since 2009 and have enjoyed a monthly massage. I have just started with Emily as my massage therapist and she does excellent work. I was with Janet for many years and she has left for a new location. I have recommended Massage Envy to family and friends in the past!

  11/21/24
• Annette C.

  Rating 5.0

  Cyndi is an amazing massage therapist!

  11/13/24
• Tammy R.

  Rating 4.5

  Great massage !!! Perfect pressure

  11/13/24
• Karen S.

  Rating 5.0

  Location, massage therapist Emily, and the clean facility.

  11/12/24
• Chelsea F.

  Rating 3.5

  My therapist Ciara was a nightmare. She was verbally aggressive. Didn’t listen to where I needed to massage. Refused to do the deepest type of pressure. Even tho when I booked, I told manager I was having a crisis and I needed someone who does the deepest possible pressure. Ciara does, but wouldn’t on me and it did not help me. Made my massage so stressful that I left worse. She scolded me for bringing my arm out from under the covers to show her where in my neck I was talking about. She was not listening that what she did on left side of neck is where I needed on right side and she didn’t run right side at all. Just shoulder. So when I showed her she told me to put my arm back under the covers because you don’t wash the blankets between client and I’m causing cross contamination. I was so taken aback by all of it. First, that’s disgusting if it’s true. Second, why would she voice that. I’m sure you wouldn’t want people who I know. So I was so grossed out on top of ***** off at her for ignoring what I needed. Sabrina at front desk was very kind and listened to me. Manager was on break. I was supposed to get call but never did.

  11/11/24
• Marilyn S.

  Rating 5.0

  I am really feeling that I am more valued as a customer lately, and it feels good when you walk in the door.

  11/7/24
• Gina R.

  Rating 5.0

  Love my visits to ME! Kathy is wonderful. Timely and knowledgeable. Helps with problem areas and makes excellent recommendations.

  11/6/24
• Isaac A.

  Rating 3.5

  Massage Envy usually provides great service and I enjoy the massages more often than not.

  11/4/24
• Jennifer T.

  Rating 2.5

  My therapist seemed to rush through my massage, and ended 20 min early. She did not use the selected aromatherapy I had pre-selected, and did not provide any rationale for ending early. I later heard the receptionist calling other members to cancel appts with her as she had "been sent home sick." O inquired about this and was told that yes, she'd left early and ended my session early because of illness. At no time was in toldshewasill

  10/29/24