I used a gift card, was given the "member rate" for my one hour massage. When asked if I could have a complimentary birthday enhancement, I was told it's for members only. This was my third rescheduled massage (rescheduled due to two cancellations on ME's end). This was also initially scheduled for a 90 minute massage but was reduced to 60 minutes on ME's end. I was initially told the gift card amount would allow for a 90 minute massage. That was not the case. Note to management: If you want to entice non-members to become members and you give them the "member rate" for the massage, it would benefit ME if something very simple like providing a birthday aromatherapy, or something similar, for free, but that was not provided. I'm a member of Elements Massage. ME is not providing me ANY reason to come back (I used to be a member prior to covid).