Massage Envy

South Anchorage

Customer Reviews

• Susan G.

  Rating 2.5

  Schedule- I couldn’t get time of day I want.

  4/28/22
• B.ret B

  Rating 1.0

  Not enough appointment times and high therapist turnover. It takes several visits to find a good therapist, and when I do they are only available every 6-8 weeks for appointment, then they leave after a few months. That's why I ended my membership. I pay more now for better service at other massage places.

  4/13/22
• Melissa P.

  Rating 1.0

  There were many things about this experience that were very negative. The front desk (Kristen?) was extremely rude. The front desk had to cancel my appointment but put me down as a no-call-no-show, gave me a new appointment to reschedule but never actually put me on the books so I showed up to a dead end appointment, and was rude and closed minded when I had questions. The massage was sub-par quality and the hour long massage started at 8:10am and ended at 8:50am.

  4/10/22
• Natalie D.

  Rating 3.0

  My massage was great. However, it's incredibly difficult to get appointments at this location. They are always booked out so far in advance. I received a gift credit for Christmas that expired March 31. I was only able to get one massage appointment before it expired. When I asked about it yesterday, the front desk associate told me she'd have to check with her supervisor about it and said nothing else, so I have no idea if I should expect any type of follow-up.

  4/9/22
• Lynda M.

  Rating 1.0

  The length of time you have to wait for an available appointment. Two months is ridiculous and the reason I terminated my membership

  4/8/22
• Ana W.

  Rating 4.5

  I enjoy the massage , the facial and the Terapists are so friendly and professional. The rooms are clean and they treat me with respect and courtesy. Kudos to them . The staff it’s very friendly doy and respectful. Please pay then we’ll Wi we don’t loose staff . I enjoy coming to Envy massage . I don’t like when staff leave and we can’t make appointments sooner due to shortage of staff . Thanks

  4/5/22
• Arlene C.

  Rating 3.0

  Too many last minute cancellation and hard to make appointments most of the time

  4/5/22
• Michael D.

  Rating 5.0

  Went in for a facial and ended up buying some vitamin C & sunscreen to use every day, based on what Kim explained to me about skin.

  4/2/22
• Jami H.

  Rating 1.0

  I would like to be able to make a follow up appointment as recommended by my therapist. I have so many credits piled up. Im being charged for a service I cant use. Its unfair that I cant pause my account and use my credits too. And I have to pay more to pause my account. Not happy at all with how things are being run at massage envy south anchorage.

  3/30/22
• Dana C.

  Rating 4.0

  Too long of a waiting period to get services. Next opening was 2 months away. Why pay a membership fee every month if I cant get a massage every month

  3/24/22