The front desk employees are terrible. My last visit, they had cancelled my account, let me go to my massage, and when I came out to apply a tip, decided to tell me that I didn’t have any credits!! I was going to have to pay out of pocket if I had not told them that it was wrong. I then requested to make an appointment with the same massage therapist, a woman, because I am only comfortable with female therapists. I show up to this appointment and find out that my appointment was with a guy. It was BEYOND embarrassing to tell him that I needed to reschedule but thankfully he was very nice about it. The front staff make the whole experience awful.