Massage Envy

Wheeling

Customer Reviews

• Jessica M.

  Rating 3.0

  I sent an email and review on how it could have been better before and it was ignored. how do i know this wont be ignored either? here is my original review First the room where the facial takes place is not fully covered and dark like a spa should be. Light gets through and messes up mood of the relaxing time. Black out curtains would a cheap solution. However, it is important to note that a room where facials are conducted should have a sink and proper product display. Another thing, having equipment that is up to date is important bc the steamer was obviously old and in need of an update, it ticked throughout the entire session. Speaking of updates, other than a clean dedicated facial room with proper display and equipment, a helpful tip would be to ensure your tables are working properly because the one i had did not warm up. New and higher 'below the knees' pad need to be replaced, they are so flat you can barely tell the difference. A quiet room where the vent isn't shaking would nice too. The sound coming was like metal vibrating. I normally go to Vernon Hills, but my normal girl moved somewhere else so i am searching for the new perfect estitician. I really hope that my suggestions above are considered and implemented because the one saving grace was Destiny. She is magnificent! Professional, nice, friendly, knowledgeable. It had a been a long time since ive had a facial or massage where I'm so relaxed i doze off. I will DEFINITELY be back for her services.

  3/27/24
• Ken H.

  Rating 4.5

  Janet is very good and friendly. She knows how to deliver an excellent massage without too much pressure. It is amazing to me that Janet can provide an excellent massage and talk at the same time- I doubt if I could be so dextrious!

  3/27/24
• Chris D.

  Rating 2.5

  My last Massage Envy experience was absolutely fine. There were no problems with my experience I would, however, suggest that they don’t become a member if they’re not, absolutely, entirely, sure that they will be able to use their benefits regularly. Otherwise, you end up chasing your benefits. Freeze plus helps quite a bit, and I appreciate that you offer that service.

  3/23/24
• Lisa T.

  Rating 2.0

  More attention to my problem areas. The whole place seemed sketchy. Chattu masseuse(she was great, but talked to the whole time)

  3/16/24
• Melissa K.

  Rating 5.0

  Clean, staff

  3/15/24
• Mary M.

  Rating 5.0

  Marta is the best

  3/15/24
• Jamie E.

  Rating 4.5

  The massage therapist Joseph is amazing. He listened to where my pain was and addressed it thoroughly.

  3/14/24
• Barry S.

  Rating 2.5

  Cost not competitive. Deals to involved

  3/8/24
• Jessica M.

  Rating 2.0

  First the room where the facial takes place is not fully covered and dark like a spa should be. Light gets through and messes up mood of the relaxing time. Black out curtains would a cheap solution. However, it is important to note that a room where facials are conducted should have a sink and proper product display. Another thing, having equipment that is up to date is important bc the steamer was obviously old and in need of an update, it ticked throughout the entire session. Speaking of updates, other than a clean dedicated facial room with proper display and equipment, a helpful tip would be to ensure your tables are working properly because the one i had did not warm up. New and higher 'below the knees' pad need to be replaced, they are so flat you can barely tell the difference. A quiet room where the vent isn't shaking would nice too. The sound coming was like metal vibrating. I normally go to Vernon Hills, but my normal girl moved somewhere else so i am searching for the new perfect estitician. I really hope that my suggestions above are considered and implemented because the one saving grace was Destiny. She is magnificent! Professional, nice, friendly, knowledgeable. It had a been a long time since ive had a facial or massage where I'm so relaxed i doze off. I will DEFINITELY be back for her services.

  3/4/24
• Michael F.

  Rating 5.0

  Cleanliness of the facility, the friendliness of the staffs, ability to perform their duties.

  2/25/24