I received a $90 gift card for my birthday back in July and was really excited to try out your business, but I was completely disappointed. Booking online was not easy or possible. I had to click through the calendar day by day to find something available and went out as far as I could and could not find a single opening. It would have been nice if there was a "next available" button to take me to the next open time to book, but no I wasted time clicking through the entire calendar out two months before I called to book. When I booked my appointment, I asked about pricing for a 90 minute massage versus a 60 minute because I was willing to pay more than my gift card balance for a longer duration of time. I was told I would receive an introductory rate of $90 for the hour or $145 for the 90 minute, so I booked the 90 minutes. The woman working behind the desk was very friendly when I arrived. She had me fill out a tablet with some information about what I was looking for in my massage and then took me back to the relaxation room and gave me a heated neck pillow which was very nice. My massage therapist came to get me and also seemed friendly. She brought me back to my room and asked a few standard questions about what brought me in, when my last massage was, and what areas she should concentrate on. I told her that I received a gift card for my birthday, and that my last massage was only a few weeks ago. I go to a local massage therapist about every month but I am always open to trying new therapists out. Also that I work at a desk all day and my neck and shoulders get tight and that I have recently been working out and my legs could use some work as well. She kind of brushed me off and made it sound like 90 minutes was plenty of time to get to everything. At first, her technique seemed fine, but after a while, I started to wonder if she was tired from previous clients, was worried about getting through 90 minutes with me, or was just not properly trained. Her pressure varied greatly from a few strong strokes, to a very light rub/touch. When she got to my legs, she barely massaged above my knees, even though I had mentioned that my legs could use work. But she did try to massage my glutes by putting her elbow on them and moving my leg around. I have had this done before and it was very effective, but the way she positioned her elbow and the pressure barely did anything. She later had me flip over onto my back and she attempted to work on my neck. Again, her pressure was inconsistent. Grabbing and squeezing for a second and then light strokes the next. At one point, she was leaning over me for about 20 seconds and her hair was brushing my face. I wish I would have said something, but I was very confused about what I was experiencing, I am not very good at in person confrontation. She also never asked me how the pressure was. When I went to leave, the woman at the front rang up me up and applied my gift card. The remaining balance that she said I owed was something like $155, which is what I expected the entire massage to cost. I explained the rate I was told over the phone when I booked, and after looking at when I had booked, she was able to honor the introductory rate, which I thanked her for. This is probably something that should have been noted on my account or appointment so that whoever was taking care of me was already aware and I wasn't put in an uncomfortable situation asking about the price. I am not the type that normally complains, but I honestly feel like I wasted 2 hours of my life (including my commute time) and good money that could have been spent elsewhere.