I enjoyed my experience in the front waiting area and the facilities were nice. My issues were mostly with the service provider. My provider was 15 minutes late and nobody had updated me on why there was a delay. I saw my provider come in and she seemed very rushed. This is normally not something I care about but coupled with the massage experience is was upsetting. My provider had a runny nose and was sniffling the entire time. I want to stress that it was very gross as I heard snot. I wish she would have excused herself to go blow her nose. This wasn't just a few times in the session, it was a lot to the point of I almost asked her to please leave and blow her nose. Additionally, she smelled very strongly of cigarettes which was also not pleasant. She also was drinking a protein shake and coffee during the session. I would hear her taking gulps. I would have had no problem with this if it had been done discreetly but it just was so obvious. Overall this wasn't a relaxing experience because I was just so aware of her and these things.