The massage and the massage experience with the therapist. Front gals/guy is awesome! However, from the beginning of the massage to the end I was not completely satisfied even after being at this office a few times. I arrive on time and always early and I expect my massage therapist to do the same. Whether it's the first time or the hundredth time I've been there. Also, when asked about my specific areas with my therapist another area was focused way too much on and caused a lot of pain even when I had expressed it to my therapist mid session and has left me with bruises on my body. And, to top it off I was grossed out with the fact that I could hear my therapist scratching his long untamed beard and then putting his raw hands right back on my body..do you know how much gross bacteria is in facial hair?? I had a 90 minute session and he neglected to do the top of my legs barely any of my legs or my feet which I explained were problem areas nor my arms or the rest of my body. The way I was massages was also unlike anything I've been too. It was a constant pounding and pain and then pausing which is NOT what I asked for or enjoyed in the slightest. The only part that was really paid attention to was my shoulders which I stated were in pain and my bottom which I did not mention one time about being in pain but my therapist spent an awfully lot of time there bruising both sides of my hips. I'm very disappointed. The times I was there before my most recent were with a different therapist that I saw a few times that also neglected and made excuses as to why they could not do certain parts of my body like my feet. Overall I've tried to give this place a chance I've been there about three times but this is the last time that I will be going there, and will never recommend it.