Things have really gone downhill...in all aspects: 1. Very few appointments available. I pay a monthly subscription, yet when I try to make an appointment for either a massage or facial, the first available appointment is more than a month out. Actually, as of today, there is no facial appointment available through May 21st when I try to book online. This is just completely unacceptable. I will be cancelling my subscription today...if I can get a hold of the front desk staff, that is. Let me know if there is a way that I can do this on line. 2. Environment. This has gone downhill significantly at the Billings location. Cleanliness is problematic. The past 2 times I have been in for appointments the rooms have had large accumulations of dust in the corners of the rooms. The paint in the rooms is chipped, clearly not repainted in awhile. This makes me wonder about other issues regarding basic cleaning that impact my service. For example, have my sheets been laundered? What cleaning happens between customers? I've always assumed that these things are done but now...not so sure. 3. Staff at front desk. Seem disengaged, don't present themselves in a manner that would represent a professional, high quality business. What do I mean by this? They are unkept...look like they just crawled out of bed. They are unable to answer basic questions regarding products for sale or services. 4. Limited massage therapists/estheticians available. This has multiple negative effects for customers. First, this limits available appointments (already addressed), but it also impacts the ability for customers to select therapists/estheticians that they like. When you are offering a monthly subscription service (receiving money on a monthly basis from customers) you should ensure that you have enough quality providers available to provide the services that you are purporting to provide. Thank you for receiving my feedback. I really wish things had turned out better.