Making appointments is very difficult. I have a preferred provider and, in the past I have been able to make appointments several months in advance so I am sure to be able to schedule an appointment with her at a time that fits my busy schedule. Since moving from the Needham St. location to Dedham, I have not been able to do that. It is extremely difficult to get appointments at all, never mind with the person I want to see, so the only option is to plan very far in advance. Now I can't do that. I'm very frustrated! Not only would I be unlikely to recommend Massage Envy to friends for this reason, at whatever point I am not able to schedule with my preferred provider in the future, I will probably cancel my membership.