The whole thing. It was not inviting, relaxing. The lady Didn't engage. And she was clearly just trying to get done Because she had another appt after me. She started by saying, i only have a few minutes due to another client after you. She started with my head/face and did not even use any oil Or lotion. No consultation afterwards either. There was no compensation for such a horrible experience. I feel like you just took my money and didn't provide the proper service. When i mentioned compensation, i never heard back from anyone. The lady also had breasts so big, they were sitting on my head and that was VERY irritating, nasty and uncomfortable. The only compensation i was offered was another appointment, "with someone that i know will do a great job" but i had to pay the full price still.