Not showing my ID for every appointment, we’ve been clients for 10+ years. There needs be consistency with the massage process. While I understand that Each therapist has their own unique style, there should be some consistency in a full body massage for example. The front desk, super inconsistent you never know what you’re going to get and there have been several last minute, day of cancellations on my massages when I’m when therapist have called out. With all of that being said, when I find a person that I can trust and I like the massage I’m all in.