On Monday, February 17th, 2020 at 1300 I was scheduled for a massage with Ted P at the Ortega location in Jacksonville, Florida. I requested a 60 minute massage for stress and tension relief. I informed the massage therapist that I preferred firm to deep pressure and Swedish style massage. Ted had me start on my back and began by vigorously shifting and shaking my shoulders down and away from my neck. Most of the "massage" consisted of these vigorous shakedowns of my body parts as well as repeated dermis to bone raking. For the first thirty minutes of the massage he worked on my extremities in this manner. Once on my stomach, he continued with the vigorous shaking and added in slapping my back as well as pinching and pulling the the flesh on my lower back, rarely making contact with muscle tissue. For reference, I am 5'8", 155 lbs, and of athletic build. My mother was a licensed massage therapist for 12 years before retiring and often treated me to Swedish, shiatsu, and sports massages. As an adult, I receive massages at least monthly for the past ten years. I feel that this encounter with Ted P is not a fair and accurate representation of Massage Therapy or the quality licensed therapist that are employed around the world. Upon completion of Ted's treatment, I felt more tense and anxious than when I arrived to Massage Envy earlier that day. Ted tried to speak to me about the encounter and I told him I did not feel relief and that my right trapezius felt stiff and achy. When Ted left the front desk I informed the receptionist and the manager that I was upset and disappointed with the treatment I received from Ted P. The manager offered to rebook me immediately with Corazon for another hour long massage. Corazon's massage was exactly what I've come to expect out of professionally licensed massage therapists and am very grateful for her ability to understand my needs and apply her knowledge and skills accordingly. She is a top notch professional. While I am grateful for the staffs willingness to make amends, I do feel that it is necessary to report my experience with the Florida Board of Massage Therapy. Please know that this is not a reflection of my thought on Massage Envy but is a call for accountability to ensure only licensed professionals are working as massage therapists. I feel that my encounter with Ted P displays a deviation from known massage therapy practices. In my conversation with the front desk staff, one of the ladies told me, "Ted has a very unique style of massage and that people either love it or hate it." I am of the opinion that massage therapy is an institution whose treatment practices are predictable and consistent. I have also noted in my report to the licensing board that the online appointment book does not show my initial 1300 appointment with Ted P. Please cooperate with the appropriate officials on this matter.