There were a couple of things that could've been better for our experience. My boyfriend book 2 massages for Valentine's day. 1) couples room vs separate room-- I am unsure if my boyfriend specifically asked for a couple's room, but when we arrived we did not confirm or were asked if this would be together. This would've made our experience better and the following in 2) and 3) probably would not have happened. 2) my experience-- one thing I would like to point out was that my massage therapist was a bit chatty. I appreciated when he cued me to take deep breaths, but he made unnecessary comments such as "I hate working on feet, but here I am" as he was working on my feet... Slightly humorous, but still uncomfortable knowing that he is and should be working on my feet. I promptly told him he can do work on my quads instead. It seemed like he was nervous about working on an area closer to a private area. Unsure if this is a lack of communication or lack of training; however, I feel there should be some kind of branch or corporate training of how to approach areas closer to the privates. He seemed very nervous and mentioned about how it is "sus" or "sketchy" because he didn't want to come off as making advances. While I do understand that, I was really looking forward for my quads and hamstrings to be worked on, given that I had marked "legs" as a concentrated area when checking in. 3) my boyfriend's experience-- he had mention it was uncomfortable because from the get go, his massage therapist commented on his chest, "i've never seen a chest as large as yours". He had also made comments the massage therapist either attempted to flirt with him and make advances. He noticed as soon as he turned them down, it seemed as if she was quickly going through the motions to finish the massage. I cannot confirm that happened, but if it did, that is very unprofessional for a massage therapist to behave that way. Overall, our experience was unsatisfying for what we paid for. The location is fine. The cleanliness seemed okay. However, we will not be coming back to this location or a Massage Envy.