I have been to several of your locations and have always had great experiences until now. My massage was the worst I've ever had at any of your locations and I have been a member for over 10 years and the person at the desk had no idea what she was doing and it was a most annoying experience. I will never return to Hollywood and Vine again. I have sciatica so I always need a deep tissue massage which is in all of my records with you. Not only did I not get one but I came out of there in worst pain then I went in with and was down for 2 days and that have never happened to me after any massage I have ever had anywhere. Also, I am always met by the person from which I received my massage at the door afterward with a glass of water, this is the first location and first time I did not receive that. Lastly, I have accumulated over 40 hours that I have not used because during the time that I have been a member I went through breast cancer and was not able to lay on my stomach for about 2 years so all of those hours added up. When I came back to the front desk after my massage, the girl at the desk asked me how I wanted to pay for my massage, I also had my nephew with me and I had given him one of my hours and she asked both of us how we wanted to pay. It was already taken care of and she had no idea who we were so I had to go through this whole process with her and it took a long time. Nothing even close to this has ever happened to me at any of your other locations. Furthermore, I asked her to break $100.00 bill for me so I could tip the masseuses and she opened every single drawer behind the counter and it took her about 5 minutes just to accomplish this task. Needless to say, it was a horrible experience and if it had been my first experience there, I would never return to any Massage Envy location.