Massage Envy

Goleta

Customer Reviews

• Ruth E.

  Rating 4.5

  I didn't wait long to be taken back to the room. Massage therapist was very attentive to what I wanted.

  2/17/21
• Audrey P.

  Rating 1.0

  Wonderful service

  2/12/21
• Sonia R.

  Rating 5.0

  Everyone was very nice

  2/11/21
• Diana M.

  Rating 5.0

  Amazing staff

  2/11/21
• Teri G.

  Rating 5.0

  The therapist James Goodie is excellent.

  2/10/21
• Tiffany A.

  Rating 5.0

  Awesome staff, very friendly and welcoming!!!

  2/10/21
• Nancy B.

  Rating 5.0

  Very friendly staff and wonderful massage!!

  2/10/21
• Amy R.

  Rating 4.0

  I appreciated the attention to my neck and shoulders but would have liked more of a full-body massage.

  2/7/21
• C.ourtney C

  Rating 5.0

  I have been working with James for three years and the experience gets better with each visit.

  2/6/21
• Rachel F.

  Rating 1.0

  My massage therapist Katie was highly unprofessional and I had a harmful experience. I paid for a 60 minute massage but she started late and the massage was only 45 minutes long. She was almost rude from the beginning and did not give clear instructions or guidance on how to proceed. She left the lights on fully during the beginning of the massage commented that I have a doctors appointment at 345 so I keep checking my phone expressed that she had to think twice about how to provide certain interventions for a pregnant client. More importantly Katie shared with me her traumatic experience being pregnant and giving birth without asking if I wanted dialogue or wanted to hear about her experiences. She also volunteered to share specific trauma from her previous clients. The trauma was related to Satanic Ritual Abuse and to children aged 2 years old the age of my daughter as I had shared watching siblings being murdered and trying to be murdered. Katie continued to share with me her own trauma struggles and experiences working with clients who have experienced trauma. I was deeply upset my my experience with this therapist. I believe she used very poor judgment in exercising her position and power. She was highly unprofessional and exhibited very poor boundaries. As a client in a vulnerable position I felt very violated and sabotaged. Instead of having a healing relaxing experience I felt dumped on trapped burdened and as though I had to take care of her. This massage experience left me feeling worse than before I began. I hope that Massage Envy seriously considers the appropriateness of having Katie on staff. I will not return to Massage Envy because of my experience with her.

  11/26/20