The front desk experience. Both times I have been asked about the membership opportunity, and when I decline, the ladies have an attitude. The second time, she wouldn’t grab my receipt and told me to take it with an attitude. I understand the push for memberships. I, myself, run a business and I am aware of the importance of membership revenue. However, my circumstance, a membership will not be a benefit for me since I was only interested in 3 sessions of the chemical peel. A $600 treatment wouldn’t make since in spending $1100-1200 a year. Educating and training the front desk on sales etiquette would be HIGHLY BENEFICIAL or optimizing the revenue transaction and may help increase membership sales. They couldn’t rebuttal the lack of benefit for someone who is seeking a short term treatment. Maybe in the future, having the front desk note the account that if someone declines a membership, DO NOT ASK AGAIN. I am waiving my third chemical peel treatment and going to another spa.