Massage Envy

Santa Clara Town Centre

Customer Reviews

• Lindsy J.

  Rating 4.0

  I find scheduling a little daunting bc my hours aren't visible on my side so I'm always nervous my member hours aren't there.

  4/29/24
• Debbie T.

  Rating 5.0

  Great place for a massage

  4/13/24
• Bree C.

  Rating 5.0

  My massage lady was the sweetest and used the perfect amount of pressure! Very accommodating since my daughter had to come with me. Relaxing!

  4/12/24
• Lonny H.

  Rating 1.0

  Don’t accidentally leave any valuables at this location because they will be GONE. Thought my masseuse Helen would have cleaned the room and brought my gold chain to the front desk after my session on 4/4/24, but that was naive of me to think. My chain given to be by my mother is now gone and will probably never be returned. Gone are the times where you could leave valuables behind and expect to get them back. All I have to now is a sour taste in my mouth and a pathetic apology. I am also quite puzzled at the response of the front desk worker, who when I called when I found out I left my chain behind told me to just come back the next day? Yeah, let’s have more time be wasted and more chances for my chain to be taken. I then arrived there since I am not far away and was prevented from going to the back area and look for my belongings! The manager, Monica later admitted to me that there was no reason that I should have been prevented from going back there after all clients massages were finished ( I showed up around closing time). So the front desk worker lied to me. Not to mention that there was a random guy in pajamas sitting behind the counter with the front desk worker that did not seem to be associated with massage envy. The Manager Monica told me that he was there to book an appointment which was obviously yet another lie. Absolutely zero customer service skills. She also tried to lie to me and say that “I demanded the worker to interrupt the massage going on” making me feel and look like the bad guy when I never did that. I expressed my frustration at this accusation stating that I never said that to which she responded that she would not be talking to me when I am berating her and making her feel uncomfortable. What a joke. I was then hung up on. Can’t believe the unprofessional nature of both the front desk worker Chrissa, the masseuse Helen, and most of all the manager Monica. How I was treated and lied to was absolutely appalling. I will be promptly canceling my membership with them and suggest no one starts a contract with this horrible company. As a cherry on top I wasn’t even offered a free massage or anything for what I have been through.

  4/8/24
• Alisha D.

  Rating 2.5

  It’s not an hour. Or even 50 mins. I wasn’t brought to the room until 8:05, she started at 8:10 and finished at 8:55. The room needs painting and the sheets are cheap and rough.

  3/31/24
• Barbara G.

  Rating 5.0

  I love Helen, I always get the best results from her massages. Front desk is also great.

  3/19/24
• Jason B.

  Rating 0.0

  front desk considered us liars. my wife bought me a free massage for my birthday. she was given a $125 gift card and a $25 promo card. I gave these two items to the front desk. I tipped the massage therapist $20. things were wonderful. I left happy. I get a call back 1 week later. Girl says I owe $25 because the gift card was only $125. Ultimately, I end up paying because I feel it's the right thing to always pay what you owe. But don't get passive aggressive with us and tell us that you don't have the $25 promo card. And that "if you find it, please show us so we can honor it". How on earth can I find it if I have already given it to you and you even acknowledged it the day I gave you the gift card and promo card? You think My wife is really going to get a birthday gift for a massage and only purchase $125? Who on earth would do that? Think about it. If someone buys somebody a massage, don't you think they would buy them the whole massage? Why would we lie about a $25 promo? It's just a massage. It's so terrible to think that I was even inquiring about signing up for the monthly membership and then I get a call a week later saying I'm lying about a $25 promo card? Good thing I caught that dishonesty now before I signed up. Its too bad, I really loved the atmosphere and massage attendant.

  3/18/24
• Alexandra T.

  Rating 5.0

  Staff was friendly and helpful. Space was clean and very tranquil

  3/16/24
• Vicki V.

  Rating 4.5

  I really enjoy the ease of check-in. When explaining my needs to my massage therapist, she listened and focused on the areas where I had requested. Having a monthly membership with massage envy is fantastic! I look forward to my mashed every month.

  3/14/24
• Kathy K.

  Rating 5.0

  I have had excellent massages and facials at Massage Envy, and excellent customer service from the front desk.

  3/13/24